Service General manager

Job Description:
As the General Manager – Service, you will be responsible for the overall functioning of the service department, ensuring operational efficiency, high customer satisfaction, and service revenue growth. You will lead a team of service advisors, technicians, and workshop staff to uphold the highest standards of service delivery in line with Maruti Suzuki guidelines.

Key Responsibilities:

• Oversee the daily operations of the service center, ensuring timely and quality servicing of vehicles.
• Manage and drive performance of service teams across customer service, repairs, diagnostics, and workshop efficiency.
• Ensure customer concerns are addressed promptly, professionally, and with a focus on long-term satisfaction and retention.
• Monitor service revenue targets, workshop productivity, and ensure adherence to KPIs set by Maruti Suzuki.
• Plan and execute initiatives to increase footfall, improve workshop throughput, and enhance customer experience.
• Ensure availability of parts and equipment while managing inventory efficiently.
• Implement and monitor processes for timely vehicle delivery, job card accuracy, and regular feedback collection.
• Conduct regular training sessions for service staff to ensure updated technical and soft skills.
• Ensure compliance with Maruti Suzuki service standards, safety guidelines, and audit requirements.

Requirements:

• Minimum 10 years of experience in automobile service operations, preferably with a Maruti Suzuki dealership or similar brand.
• Proven experience in managing large service teams and multi-bay workshops.
• Strong understanding of vehicle servicing standards, diagnostic procedures, and CRM tools.
• Excellent leadership, communication, and problem-solving skills.
• Technical qualification (Diploma or Degree in Automobile/Mechanical Engineering) preferred; additional certifications in service management is an advantage.

Why Join Us?
At RNS Motors, we believe in fostering long-term relationships with both our customers and our team. This is a great opportunity for a seasoned service professional to join a well-established dealership running for 30 years , take ownership of service operations, and be a part of our continued legacy of excellence.

How to Apply:
Please submit your resume along with a brief cover letter detailing your relevant experience and achievements in automobile service management.

Job Type: Full-time

Pay: ₹60,000.00 - ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• how many years of experience do you have in automobile industry in car servicing ?
• are you located in bangalore, karnataka?
• have you worked in an Maruti Suzuki automobile dealership in the past ?if yes which one ?

Education:

• Bachelor's (Required)

Experience:

• Automotive service: 10 years (Required)
• total work : 10 years (Required)

Language:

• English (Required)
• Kannada (Required)
• Hindi (Preferred)

Willingness to travel:

• 25% (Preferred)

Expected Start Date: 01/08/2025