Service Executive

Job Profile: After-Sales Service Person – Exide Batteries

1. Job Title

After-Sales Service Technician / Service Executive – Exide Batteries

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2. Job Summary

The After-Sales Service Person is responsible for providing customer support, diagnosing battery-related issues, attending service calls, and ensuring proper installation, testing, and warranty processing for Exide batteries. The role involves field visits, customer handling, technical checks, and maintaining service documentation to ensure customer satisfaction and reliable battery performance.

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3. Key Responsibilities

A. Customer Service & Support

Attend customer complaints related to battery performance, charging issues, or starting problems.

Provide technical guidance and basic troubleshooting over phone or during field visits.

Educate customers on proper battery usage, maintenance, and safety.

B. Battery Testing & Diagnostics

Perform battery health tests using hydrometers, multimeters, battery analyzers, etc.

Check specific gravity, voltage, charging rate, electrolyte level, and terminal condition.

Identify causes of battery failures (undercharging, overcharging, sulphation, improper use).

C. Installation & Field Service

Install new batteries at customer site or dealer point (Automotive, Inverter, UPS, Solar).

Ensure proper cabling, polarity, ventilation, and safety measures.

Conduct routine maintenance and preventive service visits.

D. Warranty & Claims Management

Verify warranty eligibility based on date code, bill, and serial number.

Prepare and submit warranty claim forms with test reports.

Replace defective batteries as per Exide warranty policy.

Track warranty stock and coordinate with dealers/service centers.

E. Reporting & Documentation

Maintain records of service calls, test results, battery replacements, and customer feedback.

Update CRM/service management software regularly.

Prepare daily/weekly service reports for the service manager.

F. Dealer Support

Provide technical training to dealers on installation and battery maintenance.

Assist dealers with claim procedures and product knowledge.

Build strong relationship with retailers, mechanics, and channel partners.

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4. Required Skills & Competencies

Technical Skills

Knowledge of battery types: Automotive, SMF, Tubular, VRLA, Industrial.

Hands-on experience with battery testing tools.

Understanding of charging systems of vehicles, inverters, UPS, and solar setups.

Ability to diagnose root cause of battery failure.

Soft Skills

Good communication and customer-handling skills.

Problem-solving attitude and field-service mindset.

Time management & ability to handle multiple service calls.

Discipline and professional behaviour.

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5. Qualifications

Minimum: ITI (Electrical/Automobile), Diploma (EE/EEE/Mechanical)

Preferred: Experience in battery service, inverter service, or automotive service

Experience: 1–3 years in similar field (freshers with technical qualification also eligible)

Job Type: Full-time

Pay: ₹10,285.50 - ₹33,573.33 per month

Work Location: In person