58 Service Executive Jobs

Role Overview Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service Will be responsible for maintaining 5 S at sites Adherence to EH&S guidelines at all the times Will be responsible for doing 100% Code Maintenance of his route To attend customer complaint & rectification the same Will be responsible to Close T Orders on Time Will be responsible for adhering safety norms for equipment and end user safety Will be responsible for Generating T leads to increase T Business Should be Full time Diploma in Electrical/Electronics The candidate should be essentially from elevator background having experience in service & maintenance of elevators.

Date Posted: 2025-05-26 Country: India Location: Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India Job Description: Executive Service Sales (T Sales) Key Purpose Responsible for Growth in T- Business by- Developing marketing strategies Market potential study Conducting market research; generating product requirements and determining specifications to increase potential Strengthening the T-Sale process Job Duties: Defining Product range Suitable to existing portfolio Assesses product Sales Data Suggest new products by analyzing proposed product requirements Study and Propose- Best pricing for different T- Packages Developing Effective Enquiry Management Process- Training in Product & Product specification Co-ordinate with Service managers, Area Manager & HO to improve market reach Provide input for development of Selling Tools Planning, monitoring, and appraising T booking Results Maintains technical knowledge on T package. KPIs Growth in T- Business Standard package selling ratio STD time Lead generation to Booking Achievement Sales -Top & Bottom Margin Introduction of New Products T Sales % O Desired Skills Technical knowledge and exposure to service function Business development Elevator Products knowledge Coordination and communication skills Analytical skill Negotiation skills

Date Posted: 2024-10-21 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad - 500004, India The candidate should be essentially from elevator background having experience in Service Job Responsibilities Attending the Call backs, Routine Maintenance /Code Maintenance Ensure 100 % Service visits - RM & HK Repair activity as and when required. ACR- Audit Copy Return & PCR - Pink copy return once work completed. Monitor Elevators as per WWJSSS compliance Generate T lead. Responsible for PUI completion. Education & Experience required Diploma/BE in Engineering 3-6 years in handling service in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Desirable Experience in Elevator industry. Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers. Responsibilities: Performs end to end coordination with service centers & customers Regularly updates CRM platform Prompt in providing updates to customer Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution Handling demanding customers, escalations from management hierarchy. Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication. Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Identify and assess customer needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Build sustainable relationships through open and interactive communication with the assigned service Centers Desired candidate profile: Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry Basic technical knowledge of the spare parts and appliances Aptitude for fast and adaptive learning. Willing to learn and apply my knowledge to practical situations. Possess problem-solving techniques and ability to work in groups and independently. Keeps oneself updated with the company product offerings, processes etc. Experience: 3 + years Qualification: Graduate

Date Posted: 2025-04-23 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad - 500004, India Job Title Field Executive - Service Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Hyderabad. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful You have at least 2 - 3 Years of experience in the elevator sector You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. 3 Shifts will be applicable We offer you remuneration in accordance with local financial standards / wage agreement We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone. The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what s next!.

Date Posted: 2025-04-06 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad - 500004, India Regular Maintenance of Equipment. (100% Service Visits) Prompt action on the callbacks / Trouble Shooting. Comply with FPA and EHS standards. Reducing the no. of callback in the given area ACR/PCR once work completed. Monitor equipment and repair schedule. Build Customer Rapport. Look for potential T-order if any and generate T Lead. Would be responsible for handling 100 units. Responsible for PUI Completion.

Date Posted: 2025-04-11 Country: India Location: Room No 9 & 10, Gopala Chambers,2nd Floor,14/123A Parade, The Mall , Kanpur, India Field Executive Service Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service Will be responsible for maintaining 5 S at sites Adherence to EH&S guidelines at all the times Will be responsible for doing 100% Code Maintenance of his route To attend customer complaint & rectification the same Will be responsible to Close T Orders on Time Will be responsible for adhering safety norms for equipment and end user safety Will be responsible for Generating T leads to increase T Business Should be Full time Diploma in Electrical/Electronics The candidate should be essentially from elevator background having experience in service & maintenance of elevators.

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Date Posted: 2025-01-06 Country: India Location: Temple Steps , Block-1, 4th Floor,No.184-187, Anna Salai,Little Mount, Saidapet,Chennai - 600015, India Job Title Maintenance Mechanic Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Chennai. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful. Required graduation in Diploma Electrical/ Electronics/ Mechanical. Hold a drivers license for 2-Wheeler (Indian Country) You have at least 3-5 Years of experience in the elevator sector. You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. 48 weekly hours We offer you remuneration in accordance with local financial standards / wage agreement We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what s next!.

Date Posted: 2025-05-22 Country: India Location: Office 201 to 207, 2nd floor A Wing, City Point, Boat Club Rd, , Pune, Maharashtra 411001 Job Description: Executive Service Sales (T Sales) Key Purpose Responsible for Growth in T- Business by- Developing marketing strategies Market potential study Conducting market research; generating product requirements and determining specifications to increase potential Strengthening the T-Sale process Job Duties: Defining Product range Suitable to existing portfolio Assesses product Sales Data Suggest new products by analyzing proposed product requirements Study and Propose- Best pricing for different T- Packages Developing Effective Enquiry Management Process- Training in Product & Product specification Co-ordinate with Service managers, Area Manager & HO to improve market reach Provide input for development of Selling Tools Planning, monitoring, and appraising T booking Results Maintains technical knowledge on T package. KPIs Growth in T- Business Standard package selling ratio STD time Lead generation to Booking Achievement Sales -Top & Bottom Margin Introduction of New Products T Sales % O Desired Skills Technical knowledge and exposure to service function Business development Elevator Products knowledge Coordination and communication skills Analytical skill Negotiation skills

Date Posted: 2025-05-22 Country: India Location: Ajay Palace, Near Citicare Hospital, Opp Samajkalyan Office, Nashik Pune Road, Nashik-422002, India Identify the key markets and customers and evaluates the potential for service sales. Generate and develop Service Sales in the region. Responsible for AMC renewal, PA, Conversion and recovery. Meet clients regularly for rapport development. Correspond with clients for renewal of contract and as and when necessary. Two months prior to the expiry of free service contract date inspect the elevator. Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary. Lead team to complete given task and facilitate them in case of need. Check the opportunity to potential T-Business. Make efforts for acquisition and recoveries & achieving the target. Education & Experience required Diploma/BE in Engineering 5-8 years in handling service in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Ability / Confidence to handle high profile Key Customers Desirable Experience in Elevator industry. Identify the key markets and customers and evaluates the potential for service sales. Generate and develop Service Sales in the region. Responsible for AMC renewal, PA, Conversion and recovery. Meet clients regularly for rapport development. Correspond with clients for renewal of contract and as and when necessary. Two months prior to the expiry of free service contract date inspect the elevator. Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary. Lead team to complete given task and facilitate them in case of need. Check the opportunity to potential T-Business. Make efforts for acquisition and recoveries & achieving the target. Education & Experience required Diploma/BE in Engineering 5-8 years in handling service in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Ability / Confidence to handle high profile Key Customers Desirable Experience in Elevator industry.

Date Posted: 2025-05-20 Country: India Location: No. 66, Peenar Road, Sakchi, 1st Floor, Jamshedpur, Jharkhand. PIN - 831001, India Job Title Repair Mechanic Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Eastern Region. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. ollow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) &

Date Posted: 2025-04-10 Country: India Location: A-1, Aroma Gardens,S.R.M.Road, Lisie Junction,Ernakulum Kochi 682018, India Job Title Maintenance Mechanic Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Ernakulam. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful Reference qualifications that are required for maintenance mechanics in your country Hold a drivers license You have at least 36 months of experience in the elevator sector. You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local financial standards We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools. The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what s next!.

Otis is growing and is looking for a maintenance mechanic for one of our entitie. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship Reference qualifications that are required for maintenance mechanics in your country Hold a drivers license You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. Customize here for work schedule / shift / weekly hours We offer you'remuneration in accordance with local financial standards / wage agreement We will train you intensively in the areas of technology, processes soft skills and you can exchange ideas with experienced colleagues at any time.

Date Posted: 2025-03-24 Country: India Location: No: 27, MK Towers, Langford Raod, Shanthi Nagar, Bangalore - 560 027., India The candidate should be essentially from elevator background having experience in Service Job Responsibilities Attending the Call backs, Routine Maintenance /Code Maintenance Ensure 100 % Service visits - RM HK Repair activity as and when required. ACR- Audit Copy Return PCR - Pink copy return once work completed. Monitor Elevators as per WWJSSS compliance Generate T lead. Responsible for PUI completion. Education Experience required Diploma/BE in Engineering 3-6 years in handling service in Elevator industry Excellent Communication Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Desirable Experience in Elevator industry. Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Date Posted: 2025-05-02 Country: India Location: 423, DLF Qutub Plaza, DLF Qutub Enclave Phase - I ,Gurgaon, India Field Executive Service Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service Will be responsible for maintaining 5 S at sites Adherence to EH&S guidelines at all the times Will be responsible for doing 100% Code Maintenance of his route To attend customer complaint & rectification the same Will be responsible to Close T Orders on Time Will be responsible for adhering safety norms for equipment and end user safety Will be responsible for Generating T leads to increase T Business Should be Full time Diploma in Electrical/Electronics The candidate should be essentially from elevator background having experience in service & maintenance of elevators.

Date Posted: 2025-05-07 Country: India Location: House No. 9, Rup Konwar Path, Beltola Tin Ali, Guwahati- 781028 Assam India Field Executive- Service

Date Posted: 2025-05-02 Country: India Location: Spencer Plaza, Ground Floor, Burdwan Road, Siliguri - 734 005, India Job Title Field Executive - Service Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Siliguri. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful (adjust for local regulations) Reference qualifications that are required for maintenance mechanics in your country Hold a drivers license (include if required in your country) You have at least 36 months of experience in the elevator sector (adjust for your country) You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a Petro card The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what s next!.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. As a Cloud Account Executive within the Service Cloud team, you would be responsible for selling the worlds #1 platform application for Service, which is the fastest-growing application solution at Salesforce. You will be specifically targeting the accounts in the Financial Services verticals in the west region in India. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and implement a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of assigned named accounts. Your Impact: You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana. Responsibilities: Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities Leverage business from new & established relationships. Strategize, negotiate & close business Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. As a Cloud Account Executive within the Service Cloud team, you would be responsible for selling the worlds #1 platform application for Service, which is the fastest-growing application solution at Salesforce. You will be specifically targeting the accounts in the Financial Services verticals in the west region in India. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and implement a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of assigned named accounts. Your Impact: You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana. Responsibilities: Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities Leverage business from new & established relationships. Strategize, negotiate & close business Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

FLEET Management Limited Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Job Position Summary The FPD Support and Manning Staff is the link between the Manning Offices and the Technical and FPD Departments. Handle/Co-ordinate all Paperwork including licenses / Courses / Medical / Contracts for Crew embarkation. Key Roles and Responsibilities To liaise with the manning offices / vessels and ensuring all documents for lined up candidates are valid. To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc. To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong. To Liaise with Owners for proposals/approvals of selected candidates. In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments. To maintain adequate stock of necessary application forms. To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure. To assist in controlling costs by monitoring crew wages, agency fare, airfare etc. and to keep track of expenses incurredtowards licensing and certifications and advise the vessel in order make necessary deductions from the staff. To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation. To maintain updated agents, address book for ready reference. In consultation with the various consulates to keep updated with the time/documents required and cost involved forobtaining various visa. To assist the Executive Director - Manning & Operations with renewal of CBAs and Special Agreements. To arrange hotel bookings for office staff and ship s staff in Hong Kong. To carry out any other tasks that may be assigned by the Marine Superintendent Fleet Personnel Department. Job Experience, Functional Knowledge and Qualifications Degree holder of any faculty with minimum 1-2 years of work experience in shipping industry Experience in documentation in shipping industry dealing with shore-based requirements. Good Communication Skills Excellent on MS-Office Good Negotiation skills Must be able to work and recruit to tight deadline .

Excellent verbal and written communication skills. Proficiency in handling phone calls, emails, and visitor management. Strong organizational and multitasking abilities. Experience with MS Office and administrative tasks. Ability to maintain professionalism and customer service excellence.

Educational Qualification Diploma/BE (Electrical / Mechanical / Instrumentation) Experience Minimum 3-4 yrs of experience in handling Tinting or equivalent equipment Services application Location Open to all locations Prod. Device Laptop Preferred Candidate Handled tinting machine services Basic Requirement 1 ) Complete knowledge of tinting machines or dispenser equipment 2 ) Experience of managing retail dealer network servicing and escalations 3 ) Knowledge of tinting softwares 4 ) Managed set of team members to drive installation service 5 ) Good in communication analytical skills 6 ) Knowledge of excel power point presentation Qualifications: Graduate Minimum Experience Level: 3-10 Years Report to: Assistant General Manager