Service Engineer

Primary Responsibilities:

After-Sales Service Function

• Installation & Commissioning of:
• Carton Sealing Machines
• Strapping Machines
• Carton wrapping machines
• Integrated Lines
• Tools
• Provide warranty services, troubleshooting, and preventive maintenance.
• Offer after-warranty services, including and repairs.
• Generate Annual Maintenance Contracts (AMC) and ensure customer renewals.
• Ensure critical spare parts availability at customer locations.
• Generate cross-departmental sales and service leads.
• Drive cash flow generation through efficient service invoicing and follow-ups.

Performance, Reporting, and Alignment

• Participate in performance reviews, team meetings, and strategic discussions.
• Prepare and submit daily, weekly, monthly, and quarterly reports on service activities, project progress, and business opportunities.
• Ensure adherence to KRA/KPI objectives and achieve targets as per performance metrics.
• Align with organizational processes, systems, and policies to maintain efficiency and compliance.

2. Secondary Responsibilities (Cross Lead generation for SIG and Other Departments)

• Actively generate and track cross-sales and service leads across departments.
• Participate in Univend roadshows, seminars, and sales promotion events.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Willingness to travel:

• 100% (Required)

Work Location: In person

Application Deadline: 07/08/2025
Expected Start Date: 04/08/2025