Service Engineer

Siemens Healthineers

3 years

0 Lacs

Bengaluru Karnataka India

Posted:10 hours ago| Platform:

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Skills Required

service drive analyze report software development siemens server network wireshark dicom sql powershell communication

Work Mode

On-site

Job Type

Full Time

Job Description

Tasks and responsibilities:

You will be responsible for solving and answering complex problems and questions from our global customers and service specialists in relation to syngo.via. This includes to drive/analyze problems holistically and proactively end to end and the recovery of systems after a possible failure.
You report and prioritize systematic product problems to R&D department and cushion the impact on the customer with own developed interim solutions until a final software solution is found.
You will act as a competent contact person and central link for our regional units (RSCs), hot site Manager, development (PCP) and our customers worldwide.
You will take over special projects to increase our productivity.
You will take over the responsibility in the APAC time zone in the first place and build a bridge to the RSC APAC
You will create and edit entries in the Service Knowledge Base (SKB) in which you describe any problems, interim solutions, and the available software solution for our RSC- and country colleagues.

Qualifications and experience:

Ideally, you have 3+ years of experience with medical devices, preferably syngo.via
You are very familiar with the Siemens Healthineers organization.

Technical skills:

Preferably, deep syngo.via product know-how (IT & application related)
Microsoft Server Operating System knowledge
Network skills (Wireshark, Analyze tools)
DICOM & HL7 knowledge
Microsoft SQL Server knowledge (Administration, SQL)
Read, understand, and debug programs in PowerShell and C#

Soft skills:

passion for problem solving with strong analytical skills
strong communication skills
Team Player with willingness and ability to learn and share knowledge

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