Service Engineer

2 - 3 years

5 - 8 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Full Time

Job Description

Service Engineer - Pune Job Details | our company
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Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Service Engineer - Pune Atlas Copco (India) Private Ltd. Date of posting: Sep 30, 2025 Passionate people create exceptional things
Did you know that the solutions we'develop are a key part of most industriesElectronics, medical research, renewable energy, food production, infrastructure and many more.
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The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.
In this role your responsibilities are: Execute the service plan effectively Handle installation/ startup of electric tools Executing Annual service agreements
Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into QCM database
  • Resolve issues of the specified territory and also be carry out day to day functions of service related job
  • Ensure and meet the target response time
    Provide customer training for better up time of the product
    Co-ordinate with service sales team for proper execution of service plan
    Guide/Assist service Engineers to perform duties effectively
    Mange the key accounts directly and ensures customer satisfaction
    Arrange for customer presentations to improve product life cycle
    Co-ordinate with Project Sales team for installation of machines allocated to service
    Analyze the problems and guide the team accordingly
    Ensure Safety Health and Environment compliance at on site workshop
    Find out the red-flags and analyze the root cause for failures
    Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
    To handle and administer various different techniques of service processes with regard to IMS
    On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories
  • 2-3 years of experience in Service and Maintece in Motor vehicle or other industries.
  • Experience in servicing or maintece of tools will be an added advantage.
  • Knowledge and skill to repair and install equipment on site.
  • Required PLC knowledge with automation field is must
  • Experience in handling DC tool will be added advantage.
  • Engineering Diploma or Degree in Instrumentation Controls, Electrical or Mechanical is preferred
    • Ability to maintain regular contact and a healthy relationship with new and existing customers.
    • Ability to provide service and handle customer complaints will be highly commendable.
    • Equally important are technical abilities in the field of Engineering.
    • Working knowledge of English and one regional language will be an added advantage.

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