Service Engineer

Role Overview: As a Technical Support Specialist, your primary responsibility will be to provide comprehensive technical support and on-site services for the deployment, maintenance, and troubleshooting of FIS Quantum and FIS Echos platforms. You will work closely with cross-functional teams to coordinate installations, system upgrades, and performance optimization, ensuring minimal disruption to client operations. Your expertise in diagnosing and resolving hardware and software issues will be crucial in maintaining system integrity and compliance with industry standards. Regular system checks, performance monitoring, and documentation of technical processes will also be key aspects of your role, along with delivering timely on-site customer support to meet SLA targets. Key Responsibilities: - Provide comprehensive technical support and on-site services for FIS Quantum and FIS Echos platforms. - Coordinate installations, system upgrades, and performance optimization with cross-functional teams. - Diagnose and resolve hardware and software issues to maintain system integrity and compliance. - Conduct regular system checks, performance monitoring, and document technical processes. - Deliver timely on-site customer support to meet SLA targets. Qualifications Required: - Proven experience with FIS Quantum, FIS Echos, or similar financial service platforms. - Strong technical troubleshooting skills and hands-on experience in hardware, networking, and IT system architecture. - Excellent communication and interpersonal skills. - Comfortable working on-site in India and adaptable to dynamic work environments. - Relevant certifications in hardware, networking, or IT systems management preferred. - Experience in service management tools and process optimization methodologies preferred. (Note: No additional details about the company were provided in the job description.),