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Epiroc Mining India
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Service Engineer

Service Engineer

Epiroc Mining India

5 - 10 years

7 - 12 Lacs

nashik

Posted:4 hours ago| Platform:

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Skills Required

mining automation data analysis sap customer satisfaction focus construction equipment social networking technical support performance improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Engineer

To provide exceptional technical support to customers utilizing our ATD products, ensuring optimal performance, maximum up time, and customer satisfaction

Key Responsibilities

Technical Support:

To support the installation, commissioning, maintenance and troubleshooting of ATD products.

On site

training to OEMs for routine inspections, preventive and corrective maintenance, troubleshooting. Ensuring parts availability and inventory management at OEM level. Product demonstrations and sales consultation. Enforcing safety protocols and regulatory compliance. Collecting and analyzing data for performance improvement.

Provide timely and accurate technical assistance at OEMs, on-site visits.
Troubleshoot and diagnose complex issues, identifying root causes and recommending solutions.
Offer guidance on product operation, maintenance, and troubleshooting procedures.
Conduct diagnostics and provide step-by-step instructions for issue resolution.
Collaborate with PC-cross functional teams to address complex technical challenges.

Perform on-site inspections, repairs, and installations of hydraulic breakers.
Conduct routine maintenance and preventive checks to ensure optimal performance.
Troubleshoot and resolve field issues, including hydraulic and mechanical problems.
Coordinate with OEMs to schedule service appointments and minimize downtime.

Customer Relationship Management:

Understand customer needs by actively listening, asking relevant questions, and identifying specific requirements.
Leverage product knowledge to recommend suitable product, based on customer needs and technical specifications.
Build strong relationships with customers through effective communication and problem-solving.
Proactively address customer concerns and exceed expectations.
Gather feedback on product performance and customer satisfaction.
Identify opportunities for product improvement and share insights with the product development team.

Department Responsibilities:

Technical Expertise:
Stay up to date with the latest technologies and industry trends related to ATD products. Continuously expand knowledge of product features, limitations, and troubleshooting techniques. Participate in training programs to enhance technical skills and product knowledge.
Customer Focus:
Prioritize customer satisfaction and strive to deliver exceptional service. Respond promptly to customer inquiries and service requests. Maintain accurate and up-to-date customer records.
Problem-Solving:
Employ a systematic approach to problem-solving, analyzing issues and identifying root causes. Develop creative solutions and workarounds to address complex challenges. Document troubleshooting procedures and lessons learned for future reference.

Experience and Education Qualification:

5+ Years of experience in the same field

BE in Mechanical Engineering

Collaborate effectively with colleagues in sales, engineering, and service departments. Share knowledge and expertise to improve team performance. Contribute to a positive and supportive work environment

Competencies

Field service background (University degree/diploma, through experience up to 5-8 years) with strong technology application skills in hydraulic attachment equipment.
Excellent team leadership skills and experience

Knowledge of common IT Tools (Microsoft Office)

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Service Engineer