Service Engineer - Diagnostics Instruments (IVD)

Job Description

Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati Role & responsibilities About the Role We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up. Key Responsibilities 1. Installation & Breakdown Handling Install diagnostic instruments at customer sites, ensuring complete validation and handover Attend breakdown calls promptly and resolve issues to ensure minimal downtime Coordinate with application and product teams for any advanced troubleshooting support 2. Preventive Maintenance (PM) Perform scheduled preventive maintenance as per SOPs and PM calendar Ensure completion of PM documentation and customer sign-off on service reports Flag recurring issues or deterioration in instrument performance to senior engineers or managers 3. Customer Engagement & Support Maintain a professional and proactive relationship with customers Train users on instrument handling and maintenance best practices Promote new tests and features in installed systems where relevant (cross-selling mindset) 4. Documentation & Compliance Complete all service call documentation, including call reports, PM checklists, and part usage Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols Ensure compliance with safety and quality standards at customer sites Preferred candidate profile Qualifications & Experience – Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field – 2–5 years of experience in service of medical diagnostic instruments – Experience with , CLIA automation is preferred Skills & Competencies – Strong technical troubleshooting and repair skills – Good communication and customer handling skills – Organized, self-motivated, and process-driven – Willing to travel extensively in the assigned territory