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Service Engineer - Diagnostics Instruments (IVD) Immunoshop

2.0 - 5.0 years

3 - 6 Lacs

Navi Mumbai

Remote

Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati Role & responsibilities About the Role We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up. Key Responsibilities 1. Installation & Breakdown Handling Install diagnostic instruments at customer sites, ensuring complete validation and handover Attend breakdown calls promptly and resolve issues to ensure minimal downtime Coordinate with application and product teams for any advanced troubleshooting support 2. Preventive Maintenance (PM) Perform scheduled preventive maintenance as per SOPs and PM calendar Ensure completion of PM documentation and customer sign-off on service reports Flag recurring issues or deterioration in instrument performance to senior engineers or managers 3. Customer Engagement & Support Maintain a professional and proactive relationship with customers Train users on instrument handling and maintenance best practices Promote new tests and features in installed systems where relevant (cross-selling mindset) 4. Documentation & Compliance Complete all service call documentation, including call reports, PM checklists, and part usage Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols Ensure compliance with safety and quality standards at customer sites Preferred candidate profile Qualifications & Experience – Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field – 2–5 years of experience in service of medical diagnostic instruments – Experience with , CLIA automation is preferred Skills & Competencies – Strong technical troubleshooting and repair skills – Good communication and customer handling skills – Organized, self-motivated, and process-driven – Willing to travel extensively in the assigned territory

Posted 1 week ago

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Manufacturing QMS (Sterile, DP & DS) - OneSource @Bangalore Onesource Specialty Pharma Limited

4 - 9 years

0 - 0 Lacs

Bengaluru

Work from Office

Strategic: Representative for QMS activities in Drug product/ Drug substance area. Timely initiation and closure of QMS elements. Documentation related to Drug product/ Drug substance area. Training need identification for all the employees Assist the validations and routine validations of equipment and facility. Identify and implement the manufacturing and warehouse procedures with compliance to current GMP requirements. Coordination during customer and vendor audits. Coordinating with engineering and validation department for calibration and preventive maintenance. Coordination and implementation of software based QMS solutions like Track-wise, LMS, SAP etc. Operational: Initiation of change controls, deviations, Investigation and CAPAs and closure of the same. Tracking of QMS activities and coordinating with cross functional departments to complete the QMS activities like investigation for OOS, complaints, deviations. Identification, preparation and implementation of SOP’s. This position will prepare SOPs related to the machines which are undergoing commissioning and procedures which are proposed to implement in Drug product area. Preparation and review of URS, CLIA, SLIA, QRM, IQ and OQ documents. Involvement in the qualification activities of equipment and area in drug product area People: Champion the OneSource Core Values and lead by example by acting a member of a team to achieve organizational and common objectives. Identify business successors and coach, mentor, nurture and develop people towards leading the business as non-fungible assets in the organization with a succession and continuity plan. Preparation and execution of training modules on SOP’s in the department. Preparation and execution of QMS documents in the department. Preparation and execution of training modules on QMS and safety SOP’s in the department. Preparation and execution of training on soft skills to develop the team. Finance: Ensure activities, services and tasks engaged / managed meets or improves on budget, cost, volume and efficiency targets (KPIs) in line with business objectives. Ensure the availability / adequacy of resources to implement and maintain the pharmaceutical quality system and continually improve its effectiveness by applying resources to specific product, process or site.

Posted 1 month ago

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Area Sales Manager - Delhi NCR & Patna/Ranchi For a Diagnostic CO(IVD) Eugenics Management Services (p) Ltd.

3 - 5 years

7 - 8 Lacs

Delhi NCR, Ranchi, Patna

Work from Office

Marketing mapping Understand client needs & develop revenue pipeline in alignment with the BD strategy Identifying new biz opportunities & capitalize Negotiate & close contracts/agreements as per policy Farming existing clients & ensuring growth Required Candidate profile Manage & develop customer relationship & customer satisfaction Client retention Responsible for cross dept. collaboration across Co for smooth operations Responsible for sales for the assigned area

Posted 2 months ago

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