Service Engineer - CRC

Zeiss Pharmaceuticals

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

it services customer satisfaction manager technology instrumentation ophthalmology troubleshooting application software biomedical technical support recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

Further information at ZEISS India .

Work in-house for repair, Maintains and inspection of Ophthalmology / Microsurgery equipment.
Electronic/Optical/Mechanical: Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Internal and external.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Repairing, installing, and servicing ZEISS medical technology equipment and software solutions

Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
Competence in delivering remote service to diagnose or repair.
Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud-based technologies, and solutions
Providing technical support to colleagues and customers
Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers.
Maintaining Special tools and calibration
Maintaining Device at Experience Center and support to CarIn Devices installation and deinstallation.
Ensure the availability of Training device and tools during training.
Support to provide technical writeup for custom purposes.
Support on Identify RMA part and sending back to Factory.
Field support as and when needed.

BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
Minimum 4+ years of relevant experience in the field of services or in House repair service
Proficiency in English and Computer Skills
Excellent communications, listening and interpersonal skills.
Skillfully navigates tricky customer situations, turning disagreements into positive outcomes.

Your ZEISS Recruiting Team:

Sikcha Chhetri

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