Service Engineer

BT PRINT

Installation & Commissioning

• Install and commission new industrial inkjet printing equipment at customer locations
• Configure printers according to customer specifications and production requirements
• Conduct equipment testing and quality checks post-installation
• Train customers on basic operation and maintenance procedures
• Document installation details and customer handover

Maintenance & Support

• Perform preventive maintenance on industrial inkjet printers as per schedule
• Conduct routine inspections and diagnostics to prevent equipment failures
• Respond to service calls and troubleshoot technical issues promptly
• Maintain service logs and equipment history records
• Recommend upgrades or replacement parts when necessary

Repair & Troubleshooting

• Diagnose mechanical, electrical, and software issues in printing equipment
• Repair or replace faulty components including printheads, pumps, sensors, and controllers
• Perform firmware updates and software troubleshooting
• Conduct root cause analysis for recurring problems
• Ensure minimal downtime through efficient repair processes

Customer Relations

• Provide technical support and guidance to customers
• Maintain professional communication with clients at all times
• Address customer concerns and escalate issues when required
• Build and maintain strong customer relationships
• Gather customer feedback for service improvement

Documentation & Reporting

• Maintain detailed service reports for all customer visits
• Update job cards and service tickets in the system
• Track spare parts inventory and usage
• Submit daily/weekly activity reports to GM Operations
• Maintain equipment manuals and technical documentation

Continuous Improvement

• Stay updated with latest printing technologies and industry trends
• Participate in training programs and skill development sessions
• Suggest improvements to service processes and procedures
• Share knowledge with team members
• Contribute to team goals and objectives

QUALIFICATIONS & REQUIREMENTS

• Diploma or Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or related field
• ITI with relevant experience will also be considered

Experience

• 2-5 years of experience in servicing industrial equipment (printing equipment preferred)
• Experience with inkjet printers, batch coding equipment, or packaging machinery is a strong advantage
• Prior field service experience required

Technical Skills

• Strong understanding of electrical and electronic systems
• Proficiency in mechanical troubleshooting and repair
• Basic knowledge of PLCs and control systems
• Computer literacy (MS Office, email, service software)
• Ability to read and interpret technical drawings and manuals
• Familiarity with industrial printing processes is preferred

Personal Attributes

• Strong problem-solving and analytical skills
• Excellent customer service orientation
• Self-motivated and able to work independently
• Good communication skills in English and Hindi (regional languages are a plus)
• Willingness to travel extensively (60-80% travel)
• Valid driver's license
• Ability to work under pressure and meet deadlines

WORKING CONDITIONS

• Travel:

  Extensive travel required within assigned region/territory

• Work Environment:

  Customer factory floors, production facilities, and outdoor sites

• Physical Requirements:

  Ability to work in standing position for extended periods

• Work Hours:

  Flexible hours based on customer requirements; may include weekends and holidays

• Safety:

  Must follow all safety protocols and wear appropriate PPE

COMPENSATION & BENEFITS

• Competitive salary based on experience and qualifications
• Travel allowances and field expenses
• Mobile phone and laptop provided
• Health insurance coverage
• Performance-based incentives
• Professional development opportunities
• Annual leave and statutory benefits as per company policy

REPORTING STRUCTURE

• Regional Sales Managers
• Sales Engineers
• Logistics & Dispatch Team
• Technical Support Team

PERFORMANCE METRICS

• Customer satisfaction ratings
• Average response time to service calls
• Equipment uptime percentage
• First-time fix rate
• Number of preventive maintenance visits completed
• Spare parts inventory management
• Service report quality and timeliness

CAREER PROGRESSION

APPLICATION PROCESS

EQUAL OPPORTUNITY EMPLOYER