Responsibilities: * Visit customer site to repair printer. * Able to sale AMC * Get service lead from customer. * Maintain equipment performance through regular inspections & reporting * Ensure compliance with safety protocols at all times Health insurance
Job Description: Sales Engineer (3-5 Years Experience) Location: Kolkata, Hyderabad & Chennai Department: Sales -Coding, Marking & Automation Solutions Reports To: Regional Sales Manager / National Sales Head Position Overview We are seeking a dynamic Sales Engineer with 3- 5 years of experience in industrial sales. The role involves selling BT Print and solutions, including CIJ/TIJ Printers, Laser Marking Machines, and AI Inspection Systems, to manufacturers across industries like food, pharma, beverages, dairy, and electronics. Key Responsibilities Develop new business in assigned territory and achieve sales targets. Conduct product demos, technical presentations, and site visits . Manage existing customer accounts and build strong client relationships. Collaborate with service engineers for installation & after-sales support . Gather market intelligence on competitors, pricing, and customer needs. Participate in trade shows, exhibitions, and industry events . Provide weekly and monthly reports to management. Key Skills & Competencies Strong technical understanding of industrial machinery/automation . Excellent sales, negotiation, and presentation skills. Ability to work independently and travel frequently. Target-driven with problem-solving attitude. Qualifications Degree in Engineering (Mechanical/Electrical/Electronics preferred) or MBA in Marketing 3 - 5 years of sales experience in industrial machinery, automation, or packaging solutions. Experience in coding & marking/packaging equipment is a strong advantage.
Job Description: HR Executive / HR Officer Location: [Kolkata/Delhi/Faridabad/ Mumbai] Department: Human Resources Reports To: HR Manager / Director Position Overview BT Print is looking for an energetic and proactive HR Executive with 2- 5 years of experience to manage end-to-end HR operations including recruitment, onboarding, employee engagement, training coordination, compliance, and performance management. This role is key in ensuring a motivated, skilled, and compliant workforce to support our growing industrial solutions business. Key Responsibilities Recruitment & Staffing - Handle end-to-end recruitment (job postings, shortlisting, scheduling interviews). - Collaborate with hiring managers to understand manpower requirements. - Manage onboarding and induction of new employees. HR Operations & Employee Engagement - Maintain employee records, HRMS data, and attendance management. - Handle grievance management and ensure a positive workplace culture. - Plan and execute employee engagement activities. Training & Development - Identify training needs in coordination with department heads. - Support in planning and organizing training sessions and workshops. Performance Management - Assist in implementing appraisal systems and KPI-based evaluation. - Track probation review and confirmation process. Compliance & Policies - Ensure compliance with statutory requirements (PF, ESI, Gratuity, Shops & Establishment Act, etc.). - Support in drafting, updating, and implementing HR policies. Key Skills & Competencies - Strong knowledge of HR practices and labor laws. - Excellent communication and interpersonal skills. - Good organizational and multitasking abilities. - Proficiency in MS Office, HR software/HRMS tools. - Problem-solving attitude with people management skills. Qualifications - Bachelors degree (MBA/PGDM in HR preferred). - 2- 5 years of experience in HR operations/recruitment/employee engagement. - Experience in manufacturing/industrial/automation sector is a plus.
BT PRINT Industrial Inkjet Printing Solutions JOB DESCRIPTION Service Engineer POSITION DETAILS Job Title: Service Engineer Department: Operations Reports To: General Manager - Operations Location: Pan India (Field-based) Employment Type: Full-time COMPANY OVERVIEW BT Print is a leading provider of industrial inkjet printing solutions specializing in batch coding, TIJ printers, and packaging equipment. With our head office in Kolkata and branch office in Delhi, we serve clients across India, delivering cutting-edge printing technology and exceptional after-sales support. POSITION SUMMARY The Service Engineer is responsible for installation, maintenance, repair, and technical support of industrial inkjet printers and related equipment at customer sites. This role requires strong technical skills, customer service orientation, and the ability to work independently in the field to ensure maximum uptime and customer satisfaction. KEY RESPONSIBILITIES Installation & Commissioning Install and commission new industrial inkjet printing equipment at customer locations Configure printers according to customer specifications and production requirements Conduct equipment testing and quality checks post-installation Train customers on basic operation and maintenance procedures Document installation details and customer handover Maintenance & Support Perform preventive maintenance on industrial inkjet printers as per schedule Conduct routine inspections and diagnostics to prevent equipment failures Respond to service calls and troubleshoot technical issues promptly Maintain service logs and equipment history records Recommend upgrades or replacement parts when necessary Repair & Troubleshooting Diagnose mechanical, electrical, and software issues in printing equipment Repair or replace faulty components including printheads, pumps, sensors, and controllers Perform firmware updates and software troubleshooting Conduct root cause analysis for recurring problems Ensure minimal downtime through efficient repair processes Customer Relations Provide technical support and guidance to customers Maintain professional communication with clients at all times Address customer concerns and escalate issues when required Build and maintain strong customer relationships Gather customer feedback for service improvement Documentation & Reporting Maintain detailed service reports for all customer visits Update job cards and service tickets in the system Track spare parts inventory and usage Submit daily/weekly activity reports to GM Operations Maintain equipment manuals and technical documentation Continuous Improvement Stay updated with latest printing technologies and industry trends Participate in training programs and skill development sessions Suggest improvements to service processes and procedures Share knowledge with team members Contribute to team goals and objectives QUALIFICATIONS & REQUIREMENTS Educational Background Diploma or Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or related field ITI with relevant experience will also be considered Experience 2-5 years of experience in servicing industrial equipment (printing equipment preferred) Experience with inkjet printers, batch coding equipment, or packaging machinery is a strong advantage Prior field service experience required Technical Skills Strong understanding of electrical and electronic systems Proficiency in mechanical troubleshooting and repair Basic knowledge of PLCs and control systems Computer literacy (MS Office, email, service software) Ability to read and interpret technical drawings and manuals Familiarity with industrial printing processes is preferred Personal Attributes Strong problem-solving and analytical skills Excellent customer service orientation Self-motivated and able to work independently Good communication skills in English and Hindi (regional languages are a plus) Willingness to travel extensively (60-80% travel) Valid driver's license Ability to work under pressure and meet deadlines WORKING CONDITIONS Travel: Extensive travel required within assigned region/territory Work Environment: Customer factory floors, production facilities, and outdoor sites Physical Requirements: Ability to work in standing position for extended periods Work Hours: Flexible hours based on customer requirements; may include weekends and holidays Safety: Must follow all safety protocols and wear appropriate PPE COMPENSATION & BENEFITS Competitive salary based on experience and qualifications Travel allowances and field expenses Mobile phone and laptop provided Health insurance coverage Performance-based incentives Professional development opportunities Annual leave and statutory benefits as per company policy REPORTING STRUCTURE Reports To: General Manager - Operations Coordinates With: Regional Sales Managers Sales Engineers Logistics & Dispatch Team Technical Support Team PERFORMANCE METRICS Customer satisfaction ratings Average response time to service calls Equipment uptime percentage First-time fix rate Number of preventive maintenance visits completed Spare parts inventory management Service report quality and timeliness CAREER PROGRESSION Service Engineer -Senior Service Engineer -Service Team Lead - Service Manager - General Manager - Operations APPLICATION PROCESS Interested candidates should submit their resume along with a cover letter to: Email: marketing@btprint.in Subject Line: Application for Service Engineer Position Contact: BT Print Head Office: Faridabad Branch Office: Delhi, Kolkata, Mumbai and Hyderabad EQUAL OPPORTUNITY EMPLOYER BT Print is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on business needs. Document Version: 1.0 Last Updated: October 2025 Approved By: General Manager - Operations