Service Engineer

SERVICE ENGINEER JOB DESCRIPTION:   Job Title                           :  SERVICE ENGINEER Company name               :  APZEM INDIA ENGINEERING office Location : Chennai Location                           :  Maharashtra Salary                               :  CTC 3Lakhs. Languages Known          : Tamil, English, Hindi. BASIC INFORMATION ABOUT THE POSITION: The Service Engineer is responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. Provide support both on-site with customers and remotely via phone. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. NATURE OF WORK: Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains service manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions. Willing to travel anywhere within India.  EDUCATION: Diploma, Bachelor’s degree in Engineering or related to engineering products and services being sold preferred.