Service Engineer ( Access Control)

Job Overview

Responsibilities and Duties

• Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships.
• Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.
• Receives and resolves support tickets with SLAs.
• Receives and ensure completeness of all service reports. Maintains proper documents.

Qualifications

• Diploma/BE/BTech (Electricals, Mech, CS)
• 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Specific skills

• Customer relationship management
• Customer Service Management
• Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.

Language, Personality and Behavioral skills

• Excellent verbal communication, and the ability to convey information clearly and effectively.
• Good interpersonal skills and customer service oriented thinking.
• Problem-solving abilities.
• Trouble shooting skills with great inquisitees to learn new things.
• Good time management.
• Open to Frequent travels.
• Strong attention to details
• Confident, Proactive and willing to take on challenges.
• Good listening skills and able to direct individuals.

Additional Training & Certifications (Preferred)

• Customer service
• Ticketing IT System

Computer skills

• Should have working experience of using Microsoft Excel, Word and power point presentation.
• Should be well versed on using computers/ laptops.
• Any Ticketing system (Preferred)
• Performance Evaluation
• Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)
• SLA.
• Planned Maintenance
• Escalations .

Mandatory Key Skills

intrusion detection,fire detection,video surveillance,solution implementation,visitor management,troubleshooting,ticketing tools,fire alarm system,access control system,cctv,access control,security systems,physical security,surveillance