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Service Engineer 2W

Kinetic Green Energy And Power Solutions

3 - 7 years

5 - 9 Lacs

Ghaziabad

Posted:1 day ago| Platform:

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Skills Required

Electrical engineering Service delivery Field operations Root cause analysis Claims Customer satisfaction Mechanical Troubleshooting Technical support Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network.

Conduct regular visits to dealers to provide technical assistance and resolve service-related issues
Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues
Manage and process warranty claims in coordination with dealers and service centers
Ensure proper documentation and reporting of warranty issues and resolutions
Conduct root cause analysis of failed components and liaise with the quality team for corrective actions
Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations
Monitor service cases in the field, providing on-the-spot solutions when needed
Work closely with regional service managers to ensure smooth service operations across the region
Collaborate with dealers to manage customer escalations and ensure positive service experiences

Key Requirements:

Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field
3-7 years of experience as a service engineer, preferably in the 2W or EV sector

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Service Engineer 2W