Service Desk Technician Intern

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

Under the direction of the Service Desk Manager, you will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.    

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.


• Enforce Information Security Requirements, including validating evidence, working with auditors, and following compliance requirements


• Establish and maintain IT vendor relationships.


• Work with the Service Desk Manager on the asset management lifecycle.


• Collaborate with team members on projects.


• Assist with creating, updating, and maintaining knowledge base articles for internal use.


• Provide feedback on improving existing processes. Propose and adopt new processes where applicable.


• Work closely with Service Desk Manager to manage various team projects.


• Help with onboarding / offboarding employees and imaging new laptops.

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.


• Organizational skills: managing multiple projects at a time.


• Communication skills: able to effectively communicate, good vision able to work through challenging situations.


• Very good organizational skills.


• Self-motivated and proactive.

Nice to have

• 1+ years of practical experience in the computer industry.


• Working knowledge of MDM applications.

Benefits

• Generous time off policies


• Top shelf benefits
  


• Wellness and lifestyle support