Service Desk Technician Intern

As a member of our team at the leading global security authority, your role will involve assisting the Service Desk Manager in day-to-day operational tasks to ensure that all internal employees" technical needs are met. You will play a crucial role in maintaining compliance requirements, helping with onboarding new hires, and offboarding employees. Your computer skills will be put to good use as you install new applications and set up new workspaces. Your willingness to be a valuable resource for the Service Desk team will be highly appreciated. **Key Responsibilities:** - Work on service desk tickets and requests, providing excellent customer service and troubleshooting practices. - Enforce Information Security Requirements, including validating evidence, working with auditors, and following compliance requirements. - Establish and maintain IT vendor relationships. - Collaborate with team members on projects and assist in creating, updating, and maintaining knowledge base articles for internal use. - Provide feedback on improving existing processes and propose adoption of new processes where applicable. - Assist the Service Desk Manager with asset management lifecycle and various team projects. - Help with onboarding/offboarding employees and imaging new laptops. **Qualifications Required:** - Practical hardware and software computer knowledge, working towards a technical degree. - Strong organizational skills to manage multiple projects simultaneously. - Excellent communication skills to effectively communicate and work through challenging situations. - Self-motivated, proactive, and detail-oriented. The company offers generous time off policies, top shelf benefits, and wellness and lifestyle support to its employees.,