Service Desk Specialist

Job Description

SERVICE DESK 2-4 Years BLR Brigade Bhuwalka, Bangalore Service Desk Support associate 2 Required Technical Skill Set** Technical Support 3 No of Requirements** Multiple positions 4 Desired Experience Range** Minimum of 1 to 4 year exp in international call taking profile 5 Location of Requirement Bangalore and Hydrabad Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills Good-to-Have CompTIA A+, N+, ITIL Foundation certification SN Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support 3 Excellent Customer handling/soft skills 4 Logging incidents and service requests and manage their lifecycle 5 Willingness to learn Details For Candidate Briefing** (It should NOT contain any confidential information or references) About Client: (Please highlight domain, any ranking indicating size of /recognition for the client. It helps sell the role to prospective candidates) This project involves providing L1.5 voice and chat support as a part of Service Desk to one of the Big Four. This role requires excellent communication skills to be able to coordinate with customers and other technical teams USP of the Role and Project: (Why a candidate would be keen to apply for this role in this project – “what there for me?”. Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates) · You will be interacting with international customers to fix technical issues and provide quality support. · Excellent growth opportunities hierarchically and functionally across towers · High learning curve Show more Show less