Service Desk Specialist

Company Description Gentium Tech International delivers premium Managed IT Services with a tailored, user-focused approach. Our expert team specializes in bespoke solutions to enhance service quality and achieve impactful results. With 24/7 technical support, we are your trusted global IT partner, ensuring seamless connectivity for your business. Role Description This is a full-time on-site role for a Service Desk Specialist based in Chennai. The Service Desk Specialist will be responsible for providing technical support, troubleshooting issues, handling service desk and help desk support tasks. Day-to-day tasks include diagnosing technical problems, providing solutions, managing user queries, and ensuring prompt resolution of issues to maintain optimal service levels. Qualifications Vendor management Technical Support and Troubleshooting skills Experience with Service Desk and Help Desk Support Strong Information Technology knowledge Excellent customer service and communication skills Ability to work efficiently in a fast-paced environment, and understanding of ticketing systems Relevant certifications in IT support or related fields are a plus Bachelor's degree in Information Technology, Computer Science, or related field Show more Show less