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Service Desk Role (Voice)

2 - 7 years

5 - 6 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Service Desk L1 Support IT Service Desk Technical Support Mac Support Troubleshooting Voice Active Directory L2 Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Important: 100% Work from office Rotational Shift including - Evening & Night shifts Transportation is available only from 8PM IST 5 AM IST. Work Location - Hyderabad Phoenix Hafeezpet IN - Office, Hyderabad Role - Service Desk Looking for Immediate Joiner Job Description: Inviting applications for the role of Technical Associate Service Desk Responsibilities Ensure the 24/7/365 availability of all systems, applications, and infrastructure. • Understanding of IT processes and procedures and willingness to follow them. • Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains • Provisioning and maintaining Active directory security Groups • Provisioning, De-provisioning & maintaining service accounts • Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync • Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design • Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures. • Run reports via Active Directory • Ability to speak to a non-technical audience about technical problems • Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow • Knowledge and experience of customer service practices • Willing to work in rotational shifts as per customer requirement Qualifications we seek in you! Minimum Qualifications / Skills Minimum experience in IT or similar domain. • Good communication skills • Should have understanding of below Technical Skills • Basic Networking • Active Directory • ServiceNow • Service Request Management • O365 Tools • PC/Laptop Preferred Qualifications/ Skills Minimum experience in IT or similar domain. • Good communication skills • Should have understanding of below Technical Skills • Basic Networking • Active Directory • ServiceNow • Service Request Management • O365 Tools • PC/Laptop

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10001 Employees

2135 Jobs

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