Posted:1 week ago|
Platform:
On-site
Contractual
About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Job Title: Service Desk Management
Location:Pune , Mumbai , Indore .
Work Mode: WFO
Experience: 2-4 Years
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
Responsibilities:
2–4 years in Service Desk Management.
• Identifying, logging, and resolving IT incidents to restore normal service as quickly as possible.
• Handling requests for services like new software installations, password resets, or access to resources.
• Providing guidance and support to users on various IT-related topics, including software usage, hardware troubleshooting, and security best practices.
• Effectively communicating with users to understand their needs, provide updates on their requests, and ensure a positive customer experience.
Skills:
People Prime Worldwide
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