Service Desk Engineer

Role & responsibilities As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Maintain a high level of customer satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Conduct regular system checks and maintenance.- Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong troubleshooting and problem-solving skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.