Service Desk Engineer

2 - 4 years

3 - 5 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title

Location

Experience

4-6 years in support quality or service desk QA roles

Mandatory:

  • Excellent verbal and written communication skills.
  • Strong analytical and observational skills.
  • Experience with QA tools and scorecards.
  • Familiarity with support workflows, ticketing systems, and ITIL practices.
  • Ability to deliver constructive feedback and coaching.
  • Prior experience in a support or service desk environment.
  • Good to Have:
  • Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.).
  • Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.).
  • Knowledge of quality frameworks (e.g., Six Sigma, COPC).
  • Google Workspace Administrator certification is a strong advantage.

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