Service Desk Engineer

Happiest Minds Technologies

3 - 8 years

4 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

windows 10/11 service desk os installation microsoft office 365 sla troubleshooting active directory outlook configuration it service desk remote support ticketing tools technical helpdesk hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills & Experience:

Should have 3-9 years of experience Service Desk experience with strong communication Skill.
Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).
System Admin knowledge on Cloud and On-prem Infrastructure.
Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
End user issues troubleshooting.
Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
On-Prem (must know AD, Domain Controller).
Must know 'Service-Now' and familiar with ITIL process.
Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.

Preferred Candidate:

- Candidates who has worked in BPO environment are Preferred

- Immediate Joiners

- Experience working with Internal Clients (Preferably US).

Note: Request you to bring your updated CV along with passport size photo.

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