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Service Desk Eng ( 6 Yrs Noida)

0 years

15 - 16 Lacs

noida uttar pradesh india

Posted:12 hours ago| Platform: Linkedin logo

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Skills Required

service technology support collaboration troubleshooting management resolve servicenow provisioning onedrive flow software documentation audits itil azure escalation collaborative training certifications engineering

Work Mode

On-site

Job Type

Contractual

Job Description

Industry & Sector:

Information Technology & IT Services — managed services and enterprise support for corporate clients. This onsite role supports business-critical end-user computing and infrastructure across desktop, collaboration, and identity platforms. Primary title:

Service Desk Engineer

. Location: Noida (ON-SITE).

About The Opportunity

We are hiring an experienced, hands-on Service Desk Engineer to join an operational IT support team delivering fast, SLA-driven incident resolution and desktop lifecycle services. This is an on-site, client-facing role in Noida requiring strong troubleshooting instincts, disciplined ticket management, and a focus on uptime and user experience.Role & Responsibilities
  • Deliver first- and second-line support for Windows desktops, laptops, peripherals, and collaboration tools—diagnose and resolve incidents to meet SLA targets.
  • Manage and progress tickets in ServiceNow: log, categorize, prioritize, update customers, and close with accurate resolution details.
  • Perform Active Directory user and group management: account provisioning, password resets, profile fixes, and access requests.
  • Support Microsoft 365 services (Outlook, Teams, OneDrive) and troubleshoot mail-flow, sync, and client issues.
  • Execute hardware repairs, OS troubleshooting, and software deployments; coordinate escalations to L2/L3 and follow through to resolution.
  • Maintain documentation, create runbooks for recurring issues, and participate in shift handovers and periodic audits to improve service quality.

Skills & Qualifications

Must-Have

  • Active Directory
  • Microsoft 365
  • Windows 10
  • Windows 11
  • ServiceNow
  • TeamViewer

Preferred

  • ITIL Foundation
  • SCCM
  • Azure AD

Additional Requirements

  • Proven track record in an enterprise service desk environment (onsite in Noida); strong adherence to SLAs and escalation procedures.
  • Ability to work onsite across shifts, perform hands-on troubleshooting, and interact with internal stakeholders and end users.
Benefits & Culture Highlights
  • Collaborative, process-driven environment with clear SLAs and career progression into infrastructure or cloud-support tracks.
  • Onsite role with exposure to enterprise tools and opportunity to own operational improvements and documentation.
  • Training support for certifications (ITIL/SCCM/Azure) and performance-linked rewards.
To apply: Candidates based in Noida who can work fully onsite and who meet the technical must-haves are encouraged to apply. This role represents a strong opportunity for hands-on engineers who want to deepen their enterprise support expertise and advance into senior support or systems engineering roles.
Skills: teamviewer,active directory,servicenow

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