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Service Desk Engineer_Immediate_Bangalore/Noida

1 - 6 years

2 - 6 Lacs

Noida Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Helpdesk Active Directory International Voice Process Outlook Configuration Remote Support Service Desk Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Graduate At least 12 Months to 2 years of experience in an international technical support profile Rotational shifts (24*7). Technical Support skills. Interested candidates, share your resume to parul.sharan@cielhr.com Mode of interview - Scheduled Interviews At Office.

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Human Resources

Noida

51-200 Employees

660 Jobs

    Key People

  • Ranjeet K. Sethi

    Founder & CEO

  • Poonam Mehta

    Head HR Consulting

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