Service Desk Engineer_Immediate_Bangalore/Noida

1 - 6 years

2 - 6 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Graduate At least 12 Months to 2 years of experience in an international technical support profile Rotational shifts (24*7). Technical Support skills. Interested candidates, share your resume to parul.sharan@cielhr.com Mode of interview - Scheduled Interviews At Office.

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Human Resources

Noida

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