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Service Desk Analyst

Service Desk Analyst

0 years

|

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

Apply

Skills Required

service support resolve software chat mobile network training

Work Mode

Remote

Job Type

Full Time

Job Description

Role Description

Job Summary:

We are looking for a Tier 1 Service Desk Analyst to provide basic technical support to users. You will be the first point of contact for IT issues and will help resolve problems related to computers, software, and networks.

Key Responsibilities

Help users with basic IT problems through phone, email, chat, or remote tools
Fix issues related to Windows OS, Microsoft Office, printers, mobile devices, and network connections
Log all issues and requests in the ticketing system
Escalate complex problems to higher-level support teams
Follow IT support procedures and provide great customer service
Keep up to date with IT policies and take part in training

Skills

Network,It Support,Ms Office

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