Service Desk Analyst

Role Overview: As a Global IT Service Desk Analyst at Lucy Electric Manufacturing & Technologies Pvt Ltd, you will be responsible for providing first-line support to end-users, managing service requests and incidents, and ensuring the smooth on-boarding/off-boarding process for new users across Lucy Group companies. Your dedication to delivering exceptional IT services will contribute to the seamless operation of medium voltage switching and protection solutions for electrical distribution systems worldwide. Key Responsibilities: - Ensure timely resolution of assigned incidents, requests, and queries - Escalate critical issues and manage core M365 services - Administer user accounts and permissions, troubleshoot email and collaboration tools - Adhere to ITIL Service Management best practices - Collaborate with team members to enhance IT services, monitor incidents and alerts - Provide expedited support to VIP users Qualifications Required: - Proficiency in M365 Admin Centre, Exchange, Active Directory, and Windows Operating System - Familiarity with Microsoft Defender, Intune, and Microsoft Entra - Strong communication and problem-solving skills - Ability to multitask in a fast-paced environment - Commitment to maintaining a positive End-User Experience - Previous experience in IT Service Desk or IT support, ITIL certification - Knowledge of Infrastructure technologies and the Microsoft Eco System Desirable Skills: - Knowledge of mobile device management, cloud technology, networking concepts - Relevant certifications such as CompTIA A+, Network+, and AZ-900 - Willingness to work in shifts, document issues clearly, and support users across multiple time zones Join Lucy Electric Manufacturing & Technologies Pvt Ltd to shape the future of electrical distribution systems and make a real impact in the world of IT services. Apply now and become a valuable part of our dynamic team!,