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Service Desk Analyst L2

Service Desk Analyst L2

HCLTech

3 - 8 years

0 - 6 Lacs

Noida New Delhi Gurugram

Posted:1 month ago| Platform:

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Skills Required

Service Desk Technical Support L1 Support Servicenow End User Support Troubleshooting IT Support IT Service Desk Bmc Remedy Ticketing Tools International Voice Troubleshoot End User

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

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HCLTech

www.hcltech.com

Information Technology Services

New Delhi

210,000+ Employees

1077 Jobs

Key People

C Vijayakumar

CEO
Kalyan Kumar

Corporate Vice President & Chief Technology Officer
Rajendra Sisodia

Global Head of Sales
Rohit Gupta

Global Head of Marketing

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Service Desk Analyst L2

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