Service Desk Agent

Job Opening: Service Desk Agent

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🧩 Job Summary

Service Desk Agent

💡 Key Highlights

• Excellent Communication Skills

  – Ability to interact professionally and clearly with users across all levels.

• IT Support Experience

  – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

🔧 Key Responsibilities

• Provide first-line technical support to end-users in a courteous and professional manner.
• Log all user service tickets in ITSM systems with complete and accurate information.
• Troubleshoot and resolve IT-related incidents and service requests.
• Manage customer inquiries and ensure timely resolution.
• Perform scheduled reporting (daily/weekly/monthly).
• Submit knowledge base article updates for new and existing issues.
• Own and drive user issues to resolution.

🛠️ Required Skills

• Excellent communication skills

  – both verbal and written.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused mindset with a commitment to service excellence.
• Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

🌐 About Mphasis

Front2Back™ Transformation

Meenakshi Verma

Human Resource Specialist

Email: meenakshi.verma@mphasis.com

Contact

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