Service Design Analyst

What you will be doing

• Manage Service Design activities for one or more projects.
• Ensure that requirements are communicated to all impacted support teams and proactively communicate risks to the production support managers.
• Ensure that the production support organisation can fulfil and meet the business expectations (defined in SLA s / OLA s).
• Manage and arrange required workshops, training sessions etc. to ensure effective service readiness, knowledge transfer and support staffing capacity.
• Participate in Internal/External audit and provide any required evidence. Ensure capacity and availability of services is being adequately monitored and managed.
• Build Operational readiness, such as Support Model, RACI, Communication channels. Manage transition of new/existing products into live stage.

What you bring:

• 3 to 6 Years of Experience in Service Design Analyst with compliance experience
• Ability to prioritise effectively to be productive in an agile and highly dynamic environment in which priorities and goals may change rapidly.
• Excellent communication skills including interpreting business requirements; able to communicate the same message clearly to different audience.
• Ability to provide direction, expertise and support to other team members.
• Strong ITIL Service Management background - particularly relating to Service Design and/or Service Transition.
• Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Experience of engaging and building successful relationships with a broad range of stakeholders.

Added bonus if you have:

• Experience of working in complex, large scale, Technology environments ideally within Financial Services.
• Experience in the use of Servicenow
• Experience or knowledge of Project Management