Service Delivery Ops Associate Manager

As a Service Delivery Ops Associate Manager at Accenture, you will be aligned with the Finance Operations vertical. Your primary responsibility will be to determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Here are the key details from the job description: **Core Competencies:** - Experience in Trade AP domain, preferably for Manufacturing business - Proven experience of leading operations teams - Detail oriented and able to handle multiple tasks or projects simultaneously - Proven experience in managing clients - Strong verbal and written communication skills - Proficient in driving process transformation actions - Proficient at problem solving and analyzing data - Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment - Experience working with SAP, Salesforce, Service Now preferred - Good understanding and experience of executing / leading process transformation actions - Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions - Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients - Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions - Ensure that the SLAs and Operations metrics are met - Guide, support, and work with other team leaders & team members - Mentor team members - Prepare review reports for clients and internal management - Manage governance and escalation with client stakeholders - Share feedbacks and execute performance management actions - Execution of backup planning for all service delivery actions - Facilitate quality checks for the work performed by the team members - Participation in performance review/governance discussions with clients - Managing mid-size teams (15-20 FTEs) **Roles and Responsibilities:** - Follow company and department policies and procedures - Accurate filing to ensure compliance of routine testing and audits - Support team involvement and attend routine team meetings - Review and posting of correction journals (if needed) - Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls Qualifications required for this role include a BCom/Chartered Accountant/CA Inter qualification and 12 to 15 years of relevant experience.,