Service Delivery Ops Associate Manager

Job Description

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Payroll - Human Resource postgraduates/graduates with relevant consulting, solutions, and delivery experience with a sound knowledge of end-to-end US and Canada Payroll including,-Active Payroll Processing-Pension Payroll Processing-Mobility Payroll Processing-Allocation of Time (Positive & Negative Payroll)-Short Term Business Traveler-Overpayment Recovery-Remittance/Statutory Payments-Statutory Reporting-General Reporting-Garnishments-Tax Data Setup and Deductions-YE Govt Tax Reporting (90,000 W-2's, 85000 – 1095s, 3800, T4, CRA, MRQ etc)-Tax Notices-Tax Registration-Audit Management-Workers Comp Reporting-Time & Attendance-Leave Accrual Management-Time Tracking Vouchering-Leave Policy Management-Record of Employment ReportingExpected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior US/Canada Payroll Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.The Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission. What are we looking for? Strong customer engagement skills Global exposure know-how of different cultures End to End knowledge of HR function Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Payroll and HR certifications highly preferred (FPC, CPP)Core Competencies: US/Canada Payroll Transformation US/Canada Payroll Consulting Payroll Technology Consulting Payroll Operations Experience Vendor/Supplier Management Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation