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Accenture in India
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Service Delivery Operations Team Lead

Service Delivery Operations Team Lead

Accenture in India

7 - 11 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform:

Apply

Skills Required

service development learning content strategy consulting technology network power management design timeline staffing risk agile analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Talent Development - Learning Content Development

Designation:

Service Delivery Operations Team Lead

Qualifications:

BE/BSc/Any Graduation

Years of Experience:

7 to 11 years

Language - Ability:

English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Project Management which involves: Experience / expertise in executing a Learning Design and Development process Understanding client requirements from a learning standpoint Ability to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the client Responsible for stakeholder management from a timeline, budget and overall quality standpoint Create estimates based on the solution Create schedules, manage staffing and deliver to client requirements Good with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the client Ensure that the required SLAs of Quality, Timelines and Client stakeholder management are met Talent Development process Develop learning activities and supporting materials according to the content design plan.

What are we looking for?

Program Project Management
Agile Project Management
Problem-solving skills
Ability to perform under pressure
Commitment to quality
Ability to work well in a team
Results orientation
Team Management
Learning Delivery Instruction
Learning Content Analysis Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

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Service Delivery Operations Team Lead