Service Delivery Manager

Service Delivery Manager

JD for member of Governace & SDM chapter

Chennai

This

is

Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O

pportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Service Delivery Manager who will produce scalable software solutions in the Payments Domain. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Who Are We Looking For

Build and maintain, on the full issuing perimeter, an operational and financial control framework in order to manage the delivery of issuing services interacting, at the appropriate level, with external and internal stakeholders

Governance

• Coordinate various internal and external meetings covering topic like governance, service delivery, SLA reporting and incident escalation
• Cooperate with CPOs and Financial Controllers for the follow up of the financials figures related to the issuing services
• Cooperate with Tribe management team for the follow up of the People Equation of the tribe
  

Operational Excellence

• Follow up operational dashboards and coordinate needed actions with external and internal stakeholders.
• Looking for 7 to 10 Years of experience.
• Service Now tool is mandatory, experience with KPI configurations.
• Collect and follow up risks linked to issuing services and promote and coordinates definition and execution of mitigation actions with the relevant stakeholders
• Onboard customer demands and coordinate collection of estimates and preparation of the offer with all involved stakeholders.
• Ensure that all the service delivery processes (Incident, change and problem management) are correctly applied, that the related SLA are respected and act versus stakeholders in case of deviations
• Control that all the needed service related activities are planned and executed. Follow up execution results and related action plans
• Proactively propose service improvements to internal and external stakeholders
• Proactively take action for preventing possible issues
  

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

Jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.