Service Delivery Manager - Pricing Product

• Lead development, testing, operations, and ongoing improvements to digital products and services
• Develop, handle and supervise OPEX, CAPEX and REVEX budgets and actual costs for your assigned digital products.
• Lead and report on operational integrity and operational compliance with architectural and security standards, aswell as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Collaborate extensively with wider Digital technology teams to resolve incidents, requests, and problems
• Assure the safe application and adoption of new and updated technologies into the environment
• Implement process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard methodology is shared across the team.

Essential experience and job requirements

• 5+ years experience in scaled Service Delivery Roles with experience managing software vendors or outsourced service providers alongside internal teams
• Demonstrable Knowledge in the application of modern Service Delivery methods from Site Reliability Engineering to traditional ITIL, and understanding of Product Based delivery
• Strong Communications skills and a high EQ with the ability to operate across sophisticated business environments and collaborators up to senior executive level
• Development experience in one or more object-oriented programming languages (e.g. Python, Go, Java, C/C++)
• Project Management experience delivering IT led projects
• Broad experience chipping in and collaborating to assist design, plan, implement, maintain, and document services and solutions
• Experience working with hyperscale cloud vendors (AWS/Azure) and service optimization within these environments

• Skills expected of a successful candidateStakeholder Management

  : Ability to establish and lead mutually beneficial and responsive relationships with and between partners and other collaborators, leading issues by taking into account needs, commitments and expectations of all parties.

• Financial Management

  : The overall financial management, control and stewardship of the assets and resources used in the provision of services and product development, including the identification of materials and energy costs, ensuring compliance with all governance, legal and regulatory requirements.

• Documentation and knowledge sharing

  : The systematic management of vital knowledge to bring value for the organization by assembling, sharing, developing and exploiting the collective knowledge of the organization to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative knowledge sharing culture to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.

• Metrics definition and Instrumentation

  : The development and operation of a measurement capability to support agreed organizational information needs.

• Risk Management

  : Ability to proactively identify, pre-empt and put in place risk management measures to address risks to BP. Demonstrating balanced risk and reward judgement; enabling business growth whilst protecting against potential loss or reputational damage.

• Service operations and resiliency

  : The ability to build and operate services and applications at scale with automation to maintain high levels of availability. To do this, a combination of activities are required from the initial design and sizing of the infrastructure, network, and constituent components to determine throughput (# of transactions/requests, users) through to service health metrics, monitoring, alarming, and remediation. Each of these areas will combine human effort (e.g., a human is paged) as well as automated steps and tools to reduce operational burden and overhead.

• Configuration management and release

  : The lifecycle planning, control and management of the assets of an organization (such as documentation, software and service assets, including information relating to those assets and their relationships. This involves identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data.

• Agile Core Practices

  : Understand and apply agile values and principles and core agility practices to the work of the team; including agile attitude and focus on customer, product and team to generate value.

• Collaboration

  : The ability to collaborate with teams internally and externally to drive activities that support the wider bp strategy. Collaborative leaders enable and empower others to collaborate willingly to achieve positive results. They navigate a varied network of people, inside and outside of bp, to gain insight and ideas. They co-create through collective curiosity, communities and new collaboration tools to discover possibilities so that digital transformation and high performance can thrive at pace. They focus on being customer and user-centric