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Hemmersbach
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Service Delivery Manager

Service Delivery Manager

Hemmersbach

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

computer science service delivery training project management technical lead mentor management it infrastructure services operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your skills

C1 English
Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
Degree in Computer Science, Management, Economics or equivalent field

Your tasks

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
Serve as operational customer contact and focal point for all operational issues relevant to each project
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
Recognize and optimize processes/services and initiate the necessary steps
Manage customer expectations
Mentor and train onsite/dispatch support teams
Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Company events
Onboarding program

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Service Delivery Manager