Service Delivery Manager-German C1 Level

As a bilingual Service Delivery Manager at Infotel India, proficient in German at C1 level, you will play a vital role in overseeing the delivery of IT services for our diverse clientele. Your primary objective will be to ensure that all customer requirements are met with excellence and precision. **Key Responsibilities:** - Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction - Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support - Implement and oversee service delivery processes, fostering a culture of continuous improvement - Analyze service performance metrics, identifying trends and areas for enhancement - Lead a team of service delivery professionals, providing support and mentoring as needed - Address and resolve escalated customer issues swiftly and effectively - Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs - Stay informed about industry trends and best practices related to service delivery management **Qualifications Required:** - 12+ years of experience in service delivery management or a related field - Fluency in German at C1 level, with excellent verbal and written communication skills - Demonstrated experience in meeting SLAs and delivering IT services successfully - Strong familiarity with the ITIL framework and service management best practices - Exceptional leadership, organizational, and interpersonal skills - Proficiency in problem-solving and conflict resolution - A customer-centric approach to service delivery - Experience in the IT consulting sector is highly desirable - Relevant certifications such as ITIL Foundation or ITIL Practitioner are advantageous Infotel India offers various benefits including Family Leave (Maternity, Paternity), Training & Development, Life Insurance (Basic, Voluntary & AD&D), and Paid Time Off (Vacation, Sick & Public Holidays). The work environment is stimulating, creative, open, informal, and based on teamwork, mutual trust, and fairness for all. The culture supports open dialogue, candid feedback, and enduring relationships, treating each other with dignity and respect as human beings first, professionals second.,