Service Delivery Manager - Applications

PerkinElmer

0 years

0 Lacs

maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

service onboarding scalability support design management monitoring automation reports integration data integrity consistency

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Complete application onboarding proof of concept (PoC) and validate systematic application onboarding process for scalability and further rollout
Systematically onboard applications into CMDB, capturing required information like support information and ownership
Service desk backlog review for incidents and closure campaign with measurable KPIs to reduce aged tickets
Establish service catalog and resolution time standards for service requests for applications scope
Design and document VIP/White Glove support processes (define qualifications, changes, and prioritization)
Maintain and enhance service management applications (IT Service Management tools, monitoring systems, automation platforms)
Configure workflows and processes within service management tools
Implement automation solutions to reduce manual tasks and improve efficiency
Generate reports and dashboards for service performance metrics
Support integration between various service management platforms
Ensure data integrity and consistency across all service management applications

More Jobs at PerkinElmer

Contracts Administrator

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Buyer: Global Operations

Thane, Maharashtra, India

5.0 - 5.0 yrs

Salary: Not disclosed

Director IT - Product Lead & Group Services

Thane, Maharashtra, India

10.0 - 10.0 yrs

Salary: Not disclosed

Director IT - Product Lead Demand Planning & Supply Chain

Thane, Maharashtra, India

10.0 - 10.0 yrs

Salary: Not disclosed

Senior Sales Specialist

Thane, Navi Mumbai, Mumbai (All Areas)

6.0 - 11.0 yrs

INR 8 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.