Service Coordinator

Company Overview: Roda Assistance Pvt Ltd,

Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019

Established in 2016, is a leading emergency roadside assistance firm offering 24/7 helpline, breakdown services, and roadside assistance across India. Our team of well-trained alarm centre executives, backed by world-class tools and technology, provides immediate and considerate support, ensuring peace of mind from unforeseen vehicle breakdowns.

Position: Service Coordinator

Job Responsibilities: • Handle customer calls during emergency situations, providing immediate and considerate support. • Arrange for nearby technicians or towing vehicles to assist customers. • Coordinate with service teams to ensure timely and efficient service delivery. • Maintain accurate records of customer interactions and service requests. • Communicate effectively with customers in a minimum of three languages, including Malayalam and English. • Work in various shifts to provide 24/7 support. Qualifications: • Proficiency in Malayalam and English; ability to communicate in at least one more language. • Excellent communication and interpersonal skills. • Ability to work under pressure and handle emergency situations calmly and efficiently. • Strong organizational skills and attention to detail. • Willingness to work in shifts, including nights and weekends. • Prior experience in customer service or roadside assistance is preferred but not mandatory. Employment Type: Full-time Compensation: • Competitive salary • Monthly performance-based incentives Application Process: Interested candidates should bring their original certificates, an updated resume, and all previous employment details, including a relieving letter or experience letter, to the interview.

Interview Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019 Direct Interviews will be conducted Monday to Friday 10.00 Am to 03.00 Pm

Contact: Neenu V Nair - Hr Manager - hr@rodaindia.com - 9745299972 Zaman Zoorath - Admin - admin@rodaindia.com - 9745299973 Join us at Roda Assistance Pvt Ltd and be a part of a dedicated team that provides essential roadside assistance services, ensuring the safety and peace of mind of our customers.