Service Coordinator

Job Summary

Trojan Technologies is seeking a proactive and well-organized Service Coordinator to manage day-to-day service activities for our photocopier and office equipment division. The candidate will act as the main coordination point between customers, technicians, and the service team to ensure smooth and timely support operations.

Key Responsibilities

• Handle incoming customer calls related to photocopier service, breakdowns, toner requests, and maintenance.
• Log service complaints, assign tickets, and ensure proper follow-up until closure.
• Schedule technicians for photocopier installation, preventive maintenance, and troubleshooting.
• Coordinate client communication, updates, and feedback regarding service status.
• Maintain service logs, AMC details, machine history, and daily reports.

Preferred Skills & Experience

• Experience in photocopier service coordination or IT/office equipment service support (preferred).
• Strong communication and customer handling skills.
• Ability to multitask, prioritize tasks, and work under minimal supervision.
• Basic knowledge of photocopiers, printers, or office equipment is an added advantage.
• Proficiency in MS Office and service logging tools.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person