Service Coordinator

As a Service Coordinator, your role involves understanding all services currently offered by the organisation and its providers. You will be responsible for developing and maintaining customer relationships to ensure high levels of satisfaction. Your key responsibilities will include: - Responding to customer enquiries over the phone, in person, and via email. - Creating regular reports on service levels and requirements. - Evaluating the overall service level and implementing continuous improvement tactics. - Meeting with clients to evaluate needs and recommend appropriate services. - Performing regular follow-ups with clients to ensure ongoing satisfaction. - Resolving client issues in person, over the phone, and via email. - Using office computer software to enter data into databases and review and draft documents. - Utilizing Customer Relationship Management (CRM) software to manage client relationships. No additional details of the company were provided in the job description.,