Service Coordinator / Operations Executive

As a Service Coordinator / Operations Executive with 1+ year of experience in service coordination, customer support, or operations (medical/industrial equipment preferred), your role will involve the following key responsibilities: - Handle customer service calls and assign jobs to field engineers. - Coordinate preventive maintenance and service schedules. - Track AMC/CMC contracts, warranty coverage, and service history. - Prepare quotations and service-related documentation. - Maintain reports using Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables). - Manage customer communication, inquiries, and feedback. To excel in this role, you should meet the following qualifications: - Minimum 1 year of experience in service coordination / operations / admin. - Proficiency in MS Excel with advanced formulas, reporting, and data analysis skills. - Strong communication, coordination, and problem-solving abilities. - Experience in quotation preparation will be an added advantage. The company offers a full-time job type with benefits including health insurance, life insurance, and Provident Fund.,