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Dotsmark Systems India
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Service Coordinator

Service Coordinator

Dotsmark Systems India

1 - 2 years

|

2 - 3 Lacs

Mumbai Suburban

Posted:13 hours ago| Platform:

Apply

Skills Required

Coordination Follow Ups Order Processing Quotation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsible

Scheduled and coordinated:
Service appointments, technician dispatches, and resource allocation.
Maintained accurate records:
Service requests, work orders, customer interactions, and inventory.
Communicated effectively:
With clients, technicians, and other team members.
Resolved service-related issues:
Addressed customer inquiries, complaints, and escalated problems.
Monitored service delivery:
Tracked progress, ensured timely completion, and followed up with clients.
Optimized service processes:
Identified areas for improvement and implemented changes.
Managed customer expectations:
Provided timely updates and ensured satisfaction.
Prepared reports:
Service delivery metrics, performance summaries, and other relevant data.
Collaborated with:
Other departments (e.g., sales, marketing, technical support) to ensure seamless service delivery.
Documented:
Procedures, workflows, and best practices.
Developed:
Training materials for new team members.
Coordinated:
Maintenance schedules and preventative care progressivity's
ilities

Preferred candidate profile

More Jobs at Dotsmark Systems India

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Dotsmark Systems India

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