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0 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Job Summary:
  • We are looking for a proactive and organized Service Coordinator to manage customer interactions and coordinate with the service engineering team. The ideal candidate will be responsible for handling service-related customer queries, assigning tasks to engineers, and ensuring timely resolution of service issues.

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  • Key Responsibilities:
  • - Handle customer calls, emails, and complaints professionally.
  • - Log service requests and maintain service records.
  • - Assign tasks/work orders to service engineers based on location, urgency, and availability.
  • - Follow up with engineers to ensure timely completion of jobs.
  • - Update customers on service status and take feedback after job completion.
  • - Coordinate between customers, service engineers, and internal departments.
  • - Prepare daily/weekly service reports.
  • - Ensure spare parts availability by coordinating with the inventory team.

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  • Skills Required:
  • - Strong communication and interpersonal skills
  • - Good organizational and multitasking ability
  • - Basic technical knowledge (preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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