Job
Description
The Opportunity
Under close supervision, provide availability of refub instruments, troubleshooting, repairs and calibration to instruments; HPLC, GC, Spectrophotometer, electronic and mechanical equipment. Document and report all repairs and product failures, spare parts management.What were looking for:
Education: Degree / Diploma in Electrical / Electronics / Biomedical engineering or any other stream
ExperienceMin 2-3 years of experience in Service in IVD
How you will thrive and create an impact:
a) Service Center Activitiesi) Overall management of the Service Centerii) Receive and Log customer calls through Call Center Operationiii) Sharing the information with the in-house engineer to take the call forwardiv) Managing Customer Data Base Share Point Application(1) Updating database(2) Updating / Correcting any mis information in the Share Point / Power Appv) Co-ordinate with warehouse for transfer of instruments to the Service Center & back for repairing / refurbishing / evaluationvi) Co-ordinate with Facility Team, for packing the instruments received at the Service Center (Need Based)vii) Maintaining Service Inventory of essential Spares & doing reconciliation monthlyb) Engineering Activitiesi) Spares request from field engineers to be forwarded for processing furtherii) Follow up with field engineers for the return of the defective / unused sparesc) Admin Activitiesi) Preparing quotes for AMC / Spares and facilitate invoicing after realization of paymentsii) Co-ordinate with internal teams (finance / facility / logistics / any other relevant) to clear any bottle necks in the processiii) Create SAP codes, in the SAP system, for the spares which are not already in the systemiv) Proactively analyze the spares consumption pattern and set up multi-level alerts to initiate re-ordering in consultation with the Head Service & Applicationv) Ensure accurate records of all the service relates activities in the service center & from the field viz.,(1) Maintaining Installation Reports(2) Maintaining PM Reports(3) Maintaining any other service call recordsd) Communication / Coordination with Principal companies for,i) Escalation of technical calls from the fieldii) Timely submission of warranty claims for the defective spares, from the fieldiii) Follow up for the submitted Warranty claimsiv) Procurement of Spares / consumables quote2) a) Good communication skillsb) Proficiency in writing Emails / working on excelc) Working knowledge on SAP would be an added advantage Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:
