Service Captain

As a Service Captain at Khaleez Restaurant in Tirur, your role involves leading the service team to ensure exceptional guest experiences. You will oversee daily dining operations, manage servers and hosts/hostesses, and drive sales growth through outstanding customer service and relationship-building. Your passion for hospitality, attention to detail, and strong leadership skills will be crucial for the team's success. **Key Responsibilities:** - Greet and welcome guests, creating a warm atmosphere - Take orders and provide menu recommendations - Ensure prompt and attentive service, and address customer complaints - Maintain a comprehensive understanding of the menu - Manage front-of-house operations for seamless service - Collaborate with kitchen staff for timely food delivery - Monitor restaurant cleanliness and equipment maintenance - Supervise and coordinate activities of servers, bussers, and hosts/hostesses - Provide guidance and support to team members - Monitor and evaluate team performance, offer feedback and coaching - Communicate effectively with guests, team members, and management - Provide feedback and suggestions for enhancing operations and service **Qualifications Required:** - At least 2 years of experience as a Restaurant Captain or similar position - Bachelor's degree in Hospitality, Restaurant Management, or related field - Strong knowledge of restaurant operations, customer service, and quality control - Ability to work flexible hours, including evenings, weekends, and holidays - Maintain a clean, pressed, and well-maintained uniform If you are passionate about delivering exceptional guest experiences and leading a successful team, we encourage you to apply for this full-time, permanent position. Benefits include cell phone reimbursement, commuter assistance, provided food, health insurance, and a Provident Fund. The work location is in person.,