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Mahindra & Mahindra Ltd
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Service Business Manager

Service Business Manager

Mahindra & Mahindra Ltd

7 years

5 - 6 Lacs

ahmedabad

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

service estimate drive retention engagement transparency efficiency management network development support onboarding

Work Mode

On-site

Job Type

Part Time

Job Description

Responsibilities & Key Deliverables

Key Responsibilities:
1. Customer Obsession

Ensure Same Day Delivery (SDD), Time Estimate Adherence (TEA), and Final Approval Adherence (FAA) performance as per RO targets.
Drive initiatives to enhance customer retention through proactive engagement and service experience improvement.
Strengthen customer feedback mechanisms and ensure quick closure of customer concerns.

2. Service Operations Excellence

Monitor and improve Free to Paid Service (FS/PS) ratio at dealerships to meet the 7-year retail target.
Ensure adherence to standard service processes and enhance throughput across workshops.
Guide dealerships in implementing process improvement actions based on performance analytics.

3. Digital Adoption

Drive 100% implementation and usage of New DMS and Genie platforms across all dealerships.
Promote digital-first operations to improve service transparency, efficiency, and customer convenience.

4. Profitability Management

Monitor and improve Service PBT (Profit Before Tax) for the Top 3 dealerships per RO.
Work closely with dealership management to optimize manpower productivity, parts margin, and service mix.

5. Business Expansion
o Achieve targets for key Service Programs and Allied Businesses, including: Shield (Extended Warranty) /RSA (Road Side Assistance)/Accessories from Workshop – Maximize conversion and revenue contribution. 6. Network Capability Development

Identify skill and process gaps within dealership service teams and drive targeted capability-building initiatives.
Support new dealer onboarding and readiness for service business operations.

Preferred Industries

Automobile

Education Qualification

Diploma/Bachelors or Master

General Experience

7years and above

Job Segment: Automotive

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