Service Assurance Engineer

7 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Contractual

Job Description

About Client:

Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.

Job Title: Service Assurance Engineer

Location:

· Experience: 6+

· Mode of Work :

· Job Type :

· Notice Period:

· Project Tenure:

Job Description:

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

Responsibilities

Issue Resolution

  • Troubleshoot

    hard-down scenarios

    , routing/switching issues.
  • Handle

    L2/L3 escalations

    for SD-WAN and LAN devices.

Performance Monitoring

  • Monitor network health using

    VCO

    ,

    Meraki Dashboard

    , and

    Aruba Central

    .
  • Identify and resolve

    performance bottlenecks

    .

Configuration Audits

  • Validate deployed configurations against design.
  • Recommend and implement

    corrective actions

    .

Customer Support

  • Act as a

    technical point of contact

    for post-deployment issues.
  • Provide

    RCA and resolution plans

    for recurring issues.

Protocol Expertise

  • Strong understanding of:
  • QoS, DHCP, NTP, SNMP, SSH, IPSec

  • Routing protocols

    : OSPF, EIGRP, BGP
  • Inter-company routing

    and

    packet flow analysis

Experience Requirements

  • 5–7 years

    of L2 experience with

    deep troubleshooting

    .
  • Experience with:
  • VCO VeloCloud Orchestrator

  • Network control, management, and security protocols (as listed above).

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